Become a Certified Crisis Operator™ – Level 1
Learn to make clear decisions when uncertainty, pressure, and responsibility collide.
Crisis Operator™ Level 1 is the foundational certification program of the American Crisis Institute.
It is designed to prepare individuals to operate with clarity, discipline, and accountability in high-consequence environments — where hesitation, confusion, or poor judgment carry real costs.
This is not motivational training.
This is operational preparation.
Most people are not trained for crisis
In moments of uncertainty — organizational collapse, security threats, operational failure, or sudden disruption — most people freeze, defer, or react emotionally. Crisis does not reward good intentions. It rewards clarity, judgment, and decisive action.
Crisis Operator™ Level 1 exists to build those capabilities — before you need them.
What Crisis Operator™ Level 1 is
A structured, professional training program
Focused on decision-making, resilience, and operational mindset
Built on real-world crisis and security experience
Designed for adults who carry responsibility
What it is not
Not academic theory
Not motivational content
Not a hobby course
Not a simulation game
This program treats crisis as a discipline, not a concept.
WHO THIS PROGRAM IS FOR
Crisis Operator™ Level 1 is designed for:
Security and protection professionals
Military and law-enforcement veterans transitioning to civilian leadership roles
Corporate leaders and managers responsible for people, assets, or continuity
Intelligence, risk, and resilience professionals
Private individuals committed to preparedness and disciplined leadership
Hear from those who have experienced the transformative power of your contributions
By completing Crisis Operator™ Level 1, you will develop:
A crisis-ready mindset focused on clarity under pressure
Structured decision-making frameworks for uncertain environments
Situational awareness and threat assessment fundamentals
Personal resilience and emotional control in high-stress situations
The discipline to act when others hesitate
Crisis Operator™ Level 1 — Full Curriculum Overview
WHAT EXACTLY YOU WILL LEARN
MODULE 1
The Crisis Mindset
Focus: psychology, pressure, readiness
You will learn:
panic vs. performance
how people freeze under stress
how to regain cognitive control
operator mentality fundamentals
MODULE 2 Situational Awareness & Threat Mapping
Focus: personal & organizational risk radar
You will learn:
how to scan environments (home, office, travel, supply chain)
layered threat thinking
“Red Team Lite” methodology
digital exposure basics (smartphones, location data)
MODULE 3 Everyday OSINT (Open-Source Intelligence)
Focus: early risk detection
You will learn:
practical OSINT tools anyone can use
spotting weak signals before escalation
social engineering patterns
real-world case examples
MODULE 4 Tactical Preparedness
Focus: movement, gear, readiness
You will learn:
Cooper Color Code in real life
personal movement & positioning
go-bags & vehicle readiness
home & family preparedness basics
MODULE 5 Business Resilience Basics
Focus: continuity & dependency risk
You will learn:
identifying single-point failures
supply-chain vulnerability thinking
staff readiness & SOP logic
simple continuity frameworks
MODULE 6 Crisis Communications
Focus: what to say when things break
You will learn:
internal & external message sequencing
talk-down techniques
decision-aligned communication
real-world examples (incl. Israeli methods)
MODULE 7
Decision-Making Under Pressure
Focus: structured judgment
You will learn:
OODA Loop in practice
controlling freeze responses
escalation & de-escalation tools
tactical psychology basics
MODULE 8
Playbook Creation
Focus: your personal or business SOP
You will learn:
a mini crisis playbook
priority-based action frameworks
decision triggers & checklists
MODULE 9
Large Enterprise Extension (Optional)
Focus: corporate & team environments
You will learn:
stakeholder risk matrices
supplier audit logic
crisis role assignment
MODULE 10
Final Assessment & Certification
20-question final quiz
official Crisis Operator™ Level 1 certificate
eligibility for Level 2 path
TRAIN BEFORE YOU NEED IT
HOW THIS PROGRAM WORKS
100% online
Self-paced
Immediate access after enrollment
Structured progression (not content dumping)
CERTIFICATION
& NEXT STEPS
Upon completion, you receive:
Official Crisis Operator™ Level 1 Certificate
Eligibility to apply for Level 2 Certification
Recognition within the ACI certification framework
Progression is earned — not automatic.
WHO BUILT THIS PROGRAM
Developed by professionals with experience in crisis management, intelligence, executive protection, and high-risk operational environments. Trusted by security professionals, corporate leaders, and individuals preparing for responsibility under pressure.
Jochen Schwenk
Founder of American Crisis Institute
& Senior Advisor
Jochen Schwenk is a crisis management and risk mitigation professional working at the intersection of corporate leadership, intelligence, and high-responsibility operational environments.
His background includes advisory work in sensitive intelligence and protection contexts, where discretion, judgment, and consequence-aware decision-making are essential. He has advised executive leadership teams of global companies during supply-chain disruptions, insolvency scenarios, and periods of geopolitical stress.
Jochen is the author of Resilience Under Fire and a regular contributor to Forbes, writing on risk, intelligence, and modern crisis leadership.
At the American Crisis Institute, he focuses on translating high-stakes operational experience into practical leadership frameworks for complex environments.
Tom Madsen
Senior Instructor
Protection & Applied Security
Tom Madsen is a security professional and instructor specializing in intelligence-informed risk management, close protection, and applied personal security.
His operational background includes work in sensitive protection environments where precision, discipline, and discretion are critical. This experience informs his approach to executive protection and personal security training designed for real-world conditions — not controlled scenarios.
Tom is the founder of Krav Maga Survival and a founding member of the International Mixed Martial Arts Federation (IMMAF). He is also a contributor to Forbes, writing on security, resilience, and performance under pressure.
At ACI, he focuses on translating operational-grade protection principles into scalable training for professionals in high-responsibility roles.
E.L.
Senior Advisor
Protective Doctrine & Intelligence
E. L. is a senior security and risk professional with decades of experience in high-responsibility leadership roles within national security and intelligence environments.
His background includes extensive work in sensitive operational, intelligence, and executive protection contexts, where strategic judgment, discretion, and accountability at the highest level are required. He has also contributed to the development of professional protection and training standards at government level.
At the American Crisis Institute, E. L. provides senior-level expertise in protective doctrine, leadership under pressure, and the application of intelligence principles to real-world security challenges.
(Due to the nature of his work, full identity is intentionally withheld.)
Private Enrollment Access
The next edition of Crisis Operator – Level 1 opens at the end of February 2026.
To receive early access and a preferred launch rate,
email training@americancrisisinstitute.com
with the subject line: DISCOUNT
You’ll be added to the priority list and receive your private enrollment code when registration opens.
Crisis Operator™ Level 1
$111
/ month
(3 payments)
Immediate access
Certification included
30-day guarantee
Crisis Operator™ Level 1
SAVE $36
$297
/ one-time
Immediate access
Certification included
30-day guarantee
GUARANTEE
30-Day Risk-Free Enrollment
Complete the first module.
If the program is not what you expected, request a full refund within 30 days.
No questions asked.
Train before you need it
Crisis does not announce itself.
Preparation is a choice.
training@americancrisisinstitute.com
+1 (786) 310-0441
Crisis Control Solutions LLC
4851 Tamiami Trail N
Suite 200
Naples, FL 34103
PRIVACY POLICY
Crisis Operator™
Last updated: 1 February, 2026
1. Introduction
This Privacy Policy explains how personal information is collected, used, and protected when you visit the Crisis Operator™ website located at https://www.crisisoperator.com.
Crisis Operator™ is a training program and certification pathway offered under the American Crisis Institute™ brand, which is owned and operated by Crisis Control Solutions LLC, a company registered in the United States. By accessing this website, enrolling in a training program, or submitting your information, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect only the information necessary to operate the site and deliver our training services.
Information you voluntarily provide may include:
Name
Email address
Billing and payment information
Enrollment and course-related data
Automatically collected information may include:
IP address
Browser and device type
Pages visited and interactions
Referral and campaign data
3. How We Use Your Information
We use your information to provide access to self-paced online training programs and related educational materials purchased by the user.
Your information is used to:
process enrollments and payments
deliver access to training materials
issue course-related communications and certificates
provide customer support
administer refunds and guarantees
improve program quality and user experience
We do not sell, rent, or share your personal data with third-party marketers.
4. Payments & Security
Payments for Crisis Operator™ programs are processed securely through trusted third-party payment platforms. All transactions are encrypted and handled in accordance with industry security standards.
We do not store credit card details on our servers.
5. Email Communications
By enrolling in a program or submitting your email address, you may receive:
enrollment confirmations
training and program-related communications
administrative or support messages
You may unsubscribe from non-essential communications at any time.
6. Certifications & Training Disclaimer
Personal data associated with training progress or certification status is used solely for:
program administration
issuance of certificates
verification within the American Crisis Institute™ framework
Training participation and certification do not constitute licensure, professional authorization, or legal qualification.
Training programs are delivered in a self-paced, online format and do not include individualized instruction, live supervision, or real-time support, unless explicitly stated otherwise.
7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or administer training records.
8. Jurisdiction
This website and its services are primarily intended for users located in the United States. Data is processed in accordance with applicable U.S. laws. Users accessing the site from other jurisdictions do so at their own initiative.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.
10. Company Information & Contact
Crisis Operator™ and American Crisis Institute™ are brands operated by:
Crisis Control Solutions LLC
4851 Tamiami Trail N
Suite 200
Naples, FL 34103
United States
For privacy-related inquiries, contact:
training@americancrisisinstitute.com
+1 (786) 310-0441
TERMS OF SERVICE
Crisis Operator™
Last updated: 1 February, 2026
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your access to and use of the Crisis Operator™ website located at https://www.crisisoperator.com, including all related content, training programs, certification pathways, and services (collectively, the “Services”).
By accessing the site, enrolling in a program, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.
2. Operator of the Service
Crisis Operator™ is an online training program offered under the American Crisis Institute™ brand, which is owned and operated by Crisis Control Solutions LLC, a company registered in the United States.
All Services provided through this website are offered by Crisis Control Solutions LLC.
3. Description of the Services
The Services include online professional training programs, educational materials, and certification pathways related to crisis leadership, decision-making under pressure, and operational readiness. All content is provided for educational and informational purposes only. The Services do not constitute legal advice, security services, emergency response services, or professional licensure. Training programs are delivered primarily in a self-paced, online format. Enrollment grants the user access to digital training materials and course content, rather than ongoing, instructor-led services, unless explicitly stated otherwise.
4. Training & Certification Disclaimer
Participation in Crisis Operator™ training programs and receipt of a certificate:
does not constitute licensure, accreditation, or legal authorization
does not guarantee performance, safety, or outcomes in real-world crisis situations
does not replace professional judgment, experience, or formal organizational procedures
Certification reflects completion of program requirements within the American Crisis Institute™ framework only.
5. Enrollment, Payments & Refunds
Enrollment in paid programs requires payment through approved third-party payment providers. Upon successful enrollment, users are granted access to the self-paced training content associated with the selected program.
Unless otherwise stated on the enrollment page, Crisis Operator™ Level 1 includes a 30-day risk-free enrollment, subject to the refund terms described on the website at the time of purchase. Abuse of refund policies, chargebacks, or fraudulent activity may result in termination of access.
6. User Responsibilities & Conduct
You agree to:
provide accurate and complete information during enrollment
use the Services only for lawful purposes
not misrepresent certification status or training outcomes
not reproduce, distribute, or resell course materials without written permission
All materials are provided for your personal, non-transferable use.
7. Intellectual Property
All content, including text, graphics, video, frameworks, trademarks, and course materials, is the intellectual property of Crisis Control Solutions LLC or its licensors.
Unauthorized copying, distribution, or commercial use is strictly prohibited.
8. Limitation of Liability
To the maximum extent permitted by law, Crisis Control Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
use or inability to use the Services
reliance on training materials or certification
unauthorized access to or alteration of data
events occurring during real-world crises or high-risk situations
Use of the Services is at your own risk.
9. Third-Party Services & Links
The website may contain links to third-party services or platforms not owned or controlled by Crisis Control Solutions LLC. We are not responsible for their content, terms, or practices.
10. Termination
We reserve the right to suspend or terminate access to the Services, without prior notice, for violations of these Terms or misuse of the Services.
11. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles.
12. Changes to These Terms
We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
13. Contact Information
For questions regarding these Terms or the Services, please contact:
Crisis Control Solutions LLC
4851 Tamiami Trail N
Suite 200
Naples, FL 34103
United States
training@americancrisisinstitute.com
+1 (786) 310-0441