1. Introduction

This Privacy Policy explains how personal information is collected, used, and protected when you visit the Crisis Operator™ website located at https://www.crisisoperator.com.

Crisis Operator™ is a training program and certification pathway offered under the American Crisis Institute™ brand, which is owned and operated by Crisis Control Solutions LLC, a company registered in the United States. By accessing this website, enrolling in a training program, or submitting your information, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to operate the site and deliver our training services.

Information you voluntarily provide may include:

• Name

• Email address

• Billing and payment information

• Enrollment and course-related data

Automatically collected information may include:

• IP address

• Browser and device type

• Pages visited and interactions

• Referral and campaign data

3. How We Use Your Information

We use your information to provide access to self-paced online training programs and related educational materials purchased by the user.

Your information is used to:

• process enrollments and payments

• deliver access to training materials

• issue course-related communications and certificates

• provide customer support

• administer refunds and guarantees

• improve program quality and user experience

We do not sell, rent, or share your personal data with third-party marketers.

4. Payments & Security

Payments for Crisis Operator™ programs are processed securely through trusted third-party payment platforms. All transactions are encrypted and handled in accordance with industry security standards.

We do not store credit card details on our servers.

5. Email Communications

By enrolling in a program or submitting your email address, you may receive:

• enrollment confirmations

• training and program-related communications

• administrative or support messages

You may unsubscribe from non-essential communications at any time.

6. Certifications & Training Disclaimer

Personal data associated with training progress or certification status is used solely for:

• program administration

• issuance of certificates

• verification within the American Crisis Institute™ framework

Training participation and certification do not constitute licensure, professional authorization, or legal qualification.

Training programs are delivered in a self-paced, online format and do not include individualized instruction, live supervision, or real-time support, unless explicitly stated otherwise.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or administer training records.

8. Jurisdiction

This website and its services are primarily intended for users located in the United States. Data is processed in accordance with applicable U.S. laws. Users accessing the site from other jurisdictions do so at their own initiative.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

10. Company Information & Contact

Crisis Operator™ and American Crisis Institute™ are brands operated by:

Crisis Control Solutions LLC
4851 Tamiami Trail N
Suite 200
Naples, FL 34103
United States

For privacy-related inquiries, contact:

training@americancrisisinstitute.com

+1 (786) 310-0441

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the Crisis Operator™ website located at https://www.crisisoperator.com, including all related content, training programs, certification pathways, and services (collectively, the “Services”).

By accessing the site, enrolling in a program, or using the Services, you agree to be bound by these Terms. If you do not agree, you must not use the Services.

2. Operator of the Service

Crisis Operator™ is an online training program offered under the American Crisis Institute™ brand, which is owned and operated by Crisis Control Solutions LLC, a company registered in the United States.

All Services provided through this website are offered by Crisis Control Solutions LLC.

3. Description of the Services

The Services include online professional training programs, educational materials, and certification pathways related to crisis leadership, decision-making under pressure, and operational readiness. All content is provided for educational and informational purposes only. The Services do not constitute legal advice, security services, emergency response services, or professional licensure. Training programs are delivered primarily in a self-paced, online format. Enrollment grants the user access to digital training materials and course content, rather than ongoing, instructor-led services, unless explicitly stated otherwise.

4. Training & Certification Disclaimer

Participation in Crisis Operator™ training programs and receipt of a certificate:

• does not constitute licensure, accreditation, or legal authorization

• does not guarantee performance, safety, or outcomes in real-world crisis situations

• does not replace professional judgment, experience, or formal organizational procedures

Certification reflects completion of program requirements within the American Crisis Institute™ framework only.

5. Enrollment, Payments & Refunds

Enrollment in paid programs requires payment through approved third-party payment providers. Upon successful enrollment, users are granted access to the self-paced training content associated with the selected program.

Unless otherwise stated on the enrollment page, Crisis Operator™ Level 1 includes a 30-day risk-free enrollment, subject to the refund terms described on the website at the time of purchase. Abuse of refund policies, chargebacks, or fraudulent activity may result in termination of access.

6. User Responsibilities & Conduct

You agree to:

• provide accurate and complete information during enrollment

• use the Services only for lawful purposes

• not misrepresent certification status or training outcomes

• not reproduce, distribute, or resell course materials without written permission

All materials are provided for your personal, non-transferable use.

7. Intellectual Property

All content, including text, graphics, video, frameworks, trademarks, and course materials, is the intellectual property of Crisis Control Solutions LLC or its licensors.

Unauthorized copying, distribution, or commercial use is strictly prohibited.

8. Limitation of Liability

To the maximum extent permitted by law, Crisis Control Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• use or inability to use the Services

• reliance on training materials or certification

• unauthorized access to or alteration of data

• events occurring during real-world crises or high-risk situations

Use of the Services is at your own risk.

9. Third-Party Services & Links

The website may contain links to third-party services or platforms not owned or controlled by Crisis Control Solutions LLC. We are not responsible for their content, terms, or practices.

10. Termination

We reserve the right to suspend or terminate access to the Services, without prior notice, for violations of these Terms or misuse of the Services.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to conflict-of-law principles.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

13. Contact Information

For questions regarding these Terms or the Services, please contact:

Crisis Control Solutions LLC
4851 Tamiami Trail N
Suite 200
Naples, FL 34103
United States

training@americancrisisinstitute.com

+1 (786) 310-0441